1. Who we are
RRS Group is a trading name of Rapid Response Solutions, company number 04006100, registered office at Unit 2 Dundas Lane, Portsmouth, Hants, PO3 5SD (“RRS Group”, “we”, “us”, “our”). We are committed to protecting your privacy. This policy explains what personal data we collect through this website, how we use it, and the rights you have over it, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy or how we handle your data, contact us at info@rapidrs.co.uk.
2. The information we collect
We collect personal data when you interact with this website, specifically:
- When you submit an enquiry through our contact form, we collect your name, company name, email address, telephone number, and any project details you provide.
- When you browse our website, we may automatically collect technical data such as your IP address, browser type, device information, and how you use our site, through cookies and similar technologies (see Section 6 below).
We do not knowingly collect any special category data (such as health or biometric data) through this website, and we do not process payments or collect financial information via the site.
3. How we use your information
We use the personal data we collect to:
- Respond to your enquiries and provide quotes for our services
- Communicate with you about a project you’ve contacted us regarding
- Understand how visitors use our website, so we can improve it
- Comply with our legal obligations
We will not use the details you submit through our contact form for marketing purposes without your separate consent.
4. Our legal basis for processing
We rely on the following legal bases under UK GDPR:
- Legitimate interests — to respond to enquiries and operate our business effectively, in a way that doesn’t override your rights
- Consent — where you have opted in to non-essential cookies or marketing communications
- Legal obligation — where we’re required to retain or disclose information by law
5. Who we share your information with
We may share your information with:
- Trusted third-party service providers who support our operations (for example, our website hosting provider, email provider, or CRM system), who are only permitted to use your data to provide services to us
- Analytics providers (such as Google Analytics, via Google Tag Manager), to help us understand website usage
- Regulators or authorities, where required by law
We do not sell your personal data to third parties.
6. Cookies
Our website uses cookies and similar technologies, including Google Tag Manager, to help the site function and to understand how it’s used.
You can control or disable cookies through your browser settings. Please note that some parts of the site may not function properly if you do.
7. International transfers
As RRS Group operates projects across Europe and internationally, in some circumstances your information may be processed or stored outside the UK. Where this happens, we take steps to ensure your data receives an equivalent level of protection, for example through UK-approved standard contractual clauses.
8. How long we keep your information
We retain personal data submitted through our contact form for as long as necessary to respond to your enquiry, and for a reasonable period afterwards in case you get back in touch, or as required to meet our legal, accounting or reporting obligations.
9. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data, in certain circumstances
- Object to or restrict how we use your data
- Request that your data be transferred to another organisation
- Withdraw consent at any time, where we’re relying on consent
To exercise any of these rights, contact us at info@rapidrs.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you believe we haven’t handled your data properly.
10. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised.
11. Contact us
If you have any questions about this policy, please contact us:
RRS Group
Unit 2 Dundas Lane, Portsmouth, Hants, PO3 5SD
info@rapidrs.co.uk
02392 669714